I’m quite aware of the author’s desire to totally cast aside the concept of “representative democracy”. To replace it, he has another system in mind, I recommend reading his book “Why Democracy Failed.”
While I do not agree with the solution of his book, at least this fellow is thinking outside the box.
My current representative democracy has constituencies of 40,000 citizens provincially and 100,000 federally. In the past 20 years, I kind of knew only one person on the federal and provincial ballots. In that sense, I could only make a wise choice in those elections (BTW, I still spoiled my ballot).
But imagine a constituency of about 200 people, your neighbors. Chances are you would know a few of them and you could vote for one of them into the lower levels of government. With this new dynamic, the concept of representative democracy changes drastically.