No profit in 11 years means such a company has been breaking even, but not able to find that magic formula that leverages the "return-on-investment." Many businesses struggle with finding the leverage to pay well on the original investment. They are not going broke, but the money backers are not happy.

Paying food delivery workers a living wage (for New York City) would mean many consumers of food delivery services would find other sources of food. Fewer delivery people would be the result, which is what the classical supply/demand curves would predict.